Terms & Conditions

   Our Terms and Conditions   

 

IMPORTANT INFORMATION

 

NO COMMERCIAL OR SIGN WRITTEN VEHICLES ARE PERMITTED AT PENDRA LOWETH

 

STAYS AT HEATHER’S COTTAGE ARE ONLY PERMITTED FOR HOLIDAY AND LEISURE REASONS

 

YOU ARE NOT PERMITTED TO CONDUCT ANY WORK ACTIVITIES FROM HEATHER'S COTTAGE

 

 

Reference in these terms and conditions to “the property”, “site” mean Heather’s Cottage, located at 115 Pendra Loweth, Falmouth, Cornwall, TR11 5BJ and shall include, where the context permits or requires, any or all common parts or communal areas such as the gardens, parking, and the bin storage area.

 

Reference to “owner”, “us,” “our”, or “we “means the owners of Heather's Cottage. 

 

Reference to the “hirer” or “you’ means the person or persons accepted by the owner as authorised to occupy the property for the period specified on the booking form and shall, where the context permits or requires include all persons named on the booking form occupying the property.

 

Reference to “guests” as holiday makers other than you that are booked in to stay at the property during your holiday period under your booking.

 

Reference to “extras” means pets & Good housekeeping bond.

 

Reference to “your reservation”, “holiday” means the dates you have booked the property for.

 

Please read the terms and conditions carefully before booking your holiday. By making any booking with us you confirm you accept these terms and conditions and agree to comply with them.

 

 1. BOOKINGS 

 

We reserve the right to refuse any bookings at our discretion without any given reason.

To make a booking you must be over 18 years of age and have the legal capacity to enter into a legal binding agreement.

You must provide us with your real name, email address and a contact telephone number with your guest names on the booking form.

Have means of paying via BACS. 

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Bookings can be made by telephone or email using the details given in the footer of the website.

We will check the availability of the property relating to your booking. If the property is available, we will email confirming this and your booking will be held for 24hrs.

Your booking will be secured once the deposit has been received. 

Please check your details carefully in your booking confirmation. If there any mistakes please inform us within 24hrs.

 

 2. PAYMENTS 

 

Bookings made more than 8 weeks in advance require 30% deposit. The balance, plus any extras, is due 8 weeks before your holiday commences.

Bookings made less than eight weeks in advance require the full payment plus any extras.

 

Bookings payments are to be made by BACS. Banking details will be provided at the time of confirmation of your holiday.

Bookings can be cancelled free of charge within 24 hours after confirmation of booking.

 

If we cancel your stay, we will refund 100% of any monies paid by you to us. 

 

The balance of your holiday plus extras is due 8 weeks prior to your arrival date.  The outstanding amount payable and date will be confirmed when booking your stay. 

 

We will remind you of the remaining balance 7 days before the due date. 

If we don’t receive the balance by the due date, we will automatically cancel your reservation.

 

IT IS STRONGLY ADVISED THAT YOU TAKE OUT ADEQUATE TRAVEL INSURANCE THAT INCLUDES CANCELLATION COVER INCLUDING COVID 19 COVER.

 

 

 3. GOOD HOUSEKEEPING BOND 

 

Please note there is a Good Housekeeping bond of £100 payable on the balance date.

The good housekeeping bond is not included in the initial price of your holiday, therefore the 30% deposit does not include The good housekeeping bond. 

 

Any damage to the property, its contents or its fixtures or fixings must be reported to the owner or housekeeper immediately, not saved for checkout. If you lose, damage, mark or break any item of furniture, fixtures or fittings, fabric of the property or building or any of its contents you will be liable to ask for the full cost of repair or replacement.

 

Your Good Housekeeping bond of £100 will be returned to you via BACS within seven days of the end of your holiday. The property, furniture, utensils, equipment, linen, fixtures and fittings must be in the same state of repair and condition as at the commencement of the holiday.

 

 4. PETS 

 

You will be liable for all the damage caused by your and your guests’ pets.

 

The property accepts one well behaved dog for the additional charge of £25 per stay.

Dogs are not permitted on furniture, sofas, or upstairs in the property.

Your dog is not to be left alone at any time in the property.

If we suspect a dog has been sleeping on bedding or sofas we have the right to retain your housekeeping bond to cover the cost of the replacements and additional cleaning required, this is charged at £20 per hour.

Your dog needs to be up to date with flea and worm vaccinations. If there is an infestation of fleas during your stay then treatment to eradicate such will be deducted from your housekeeping bond.

You are required to clean up after your dog throughout your stay this includes the rear patio area and all areas of Pendra Loweth.

Dogs must be kept on a lead and under control whilst at Pendra Loweth village.

 

 5. SMOKING 

 

Smoking and vaping is strictly prohibited at Heather’s Cottage.

 

 6. CANDLES 

 

Candles are not permitted inside or outside at Heather's Cottage.

 

 7. PARKING 

 

Parking is provided for one vehicle in the designated bay for the property. 

Additional parking is available for other guests and visitors in designated bays found around the site.

We do not accept any liability or responsibility for any damage, fines or loss in relation to the parking of any vehicle by you or your guests.

 

 8.  ELECTRIC CAR CHARGING 

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It is strictly prohibited to charge an electric vehicle from Heather's Cottage.  Charging points can be found near reception.

 

 9. LINEN 

 

Clean bed linen, towels, bathmats, tea towels and oven gloves are provided at the start of your holiday, if your stay is longer than 7 days our housekeeper will contact you within the first 7 days regarding a change of linen. 

Due to COVID you are required to strip the beds and place the linen and towels in the laundry bag provided.

 

 10. EQUIPMENT FOR INFANTS 

 

A highchair and travel cot are provided at the property at no extra cost and we ask that they are left clean. You are responsible for the installation if you choose to use them.

Linen is NOT provided for the travel cot.

 

 11. WiFi/ TELEVISION 

 

Wifi is provided at the property. The code can be found in the property information pack.

We cannot be held liable for WIFI internet signal or connection.

You and your guests are solely responsible for complying with the relevant laws and ensuring that no computer or software virus, inappropriate or illegal material is accessed or downloaded.

Due to the location of the property interference of the television picture is rarely experienced. This is not necessarily the fault of the set or aerial.

 

 12. CHECK IN & CHECK OUT 

 

Your holiday commences at 4:00 PM on the first day of your reservation and will end at 10:00 AM on the last day of the reservation.

 

 

 13.  CANCELLATION POLICY 

 

Cancellations must be advised to us in writing or by email.

 

Full refund

Within 24hrs after booking 100% refund (provided that it is at least 60 days before your stay)

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Partial refund 

If you cancel your holiday up to 8 weeks prior to your arrival date, we will refund 50% of any monies paid, excluding the deposit.

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No refund

No refund if cancelled less than 4 weeks before your arrival date.  

 

 

IT IS STRONGLY ADVISED THAT YOU TAKE OUT ADEQUATE TRAVEL INSURANCE THAT INCLUDES CANCELLATION COVER INCLUDING COVID 19 COVER

 

 

If we are able to re let your holiday period, you will receive a refund equivalent to the amount we receive less £50 booking fee and deposit paid by you. We reserve the right to negotiate a lower charge and any refund due to you will be made less the deposit and booking fee, which is non-refundable.

We will use all reasonable endeavours to secure another booking.  However, if this has not been possible, refer to cancellation structure above. 

 

In instances of a Force Majeure, we cannot accept liability or responsibility for any alterations, delay or cancellations or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of government, or public authority, changes imposed by rescheduling of airlines, ferries, trains, or other transport or any event outside of our control. We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable, for example, through fire, flood, failure of utility services etc. for any reason whatsoever. We are not under any other liability if such cancellations occur.

 

 14. CHANGING A BOOKING 

 

If you wish to change your booking to another date or person, then you may do so. However, this will be dealt with as a cancellation, as set out under our cancellation policy. 

 

If you do not stay at the property during your reservation dates you will still be legally liable

 

 

 15. IF WE CANCEL OR AMEND YOUR BOOKING 

 

We would not expect to have to make any changes to your booking once it is agreed between you and us but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. 

 

If this does happen, we will contact you as soon as reasonably practical and inform you of the cancellation or the change to your booking. If we cancel your booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees that you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

 

We may cancel your booking if we become aware of any health and safety or quality related issue with the applicable immediate surroundings (for example contamination at the properties water supply).

We may cancel your booking due to circumstances or events outside of our reasonable control.

 

 

 16. YOUR RESPONSIBILITIES 

 

You must ensure that:

1. all the information you provide to us in connection with your booking is true and complete. If any of your details change you must inform us immediately.

2. You accept financial responsibility for all your transactions made under your name.

You promise during your stay that:

1. the number of people and pets occupying the property will not exceed the number stated on your booking form.

2. that the property will be used solely for the purpose of a holiday by you and your guests, and no business activity is carried out during your stay.

3. that you and your guests will show all due consideration and respect for your neighbours and other persons or parties that have connection with the property this includes refraining from dangerous, offensive, violent or anti-social behaviour towards such persons.

4. you will allow us or representatives to access the property at a reasonable time convenient to you during your holiday for maintenance work that needs to be carried out during your stay. However, we will do our best to avoid this.

5. you will not do anything to make void or voidable any policy of insurance, for example, leave windows open when the property is unoccupied or during inclement weather. If windows and doors are left open or if the property is in anyway left unsecured the owners or their agent have the right to enter the property to secure and protect the property.

6. you will not share the property except with members of the party shown on the booking form.

7. take all necessary steps to safeguard your personal property both inside and outside the property.

8. do not change the timings or leave the heating on constantly or excessively when the property is unoccupied.

9. do not change the timings on the hot water control panel.

10. to keep and leave the property and all the furniture, utensils, glass wear, crockery, equipment, fixtures and fittings in clean and good condition.

11. to report as soon as possible to us or our housekeeper any breakages or damage caused by you or your guests during the holiday.

12. you agree to pay for any damages caused to property or contents by you, your guests or your pet.

13. to keep and leave the property in the clean and tidy state as it was found on entry.

14. to arrive after 4:00 PM on the day of arrival and vacate the property by 10:00 AM on the date of departure.

 

 17. OUR RESPONSIBILITIES  

 

We will:

1. as soon as possible, notify you in writing of any changes to the description of the property and for rent your booking which make our descriptions of property inaccurate incomplete or misleading. 

2. ensure that the property is vacant and that you and your guests have exclusive access to the property for the full period of your holiday.

3. ensure that the key is in the key safe.  You will be notified of the key safe code prior to your arrival. 

4. ensure that the property will comply with all applicable laws and regulations during your holiday.

5. respond to queries, complaints and problems which arise during or after your holiday.

6. our property is properly maintained, clean, tidy and in good repair at the start of your holiday.

7. we will maintain at our expense and with a reputable insurance company, policies to meet our liabilities. 

8. we do not accept liability for loss or damage suffered by the hirer which result from acts of or emissions at the hirer in connection with the higher occupancy over the property

9. we do not take responsibility for your own personal possessions.

 

 18. OUR RIGHT TO END THE CONTRACT 

 

We may immediately terminate the rental contract with you if:

 

1. you and your guests do not comply with the obligations set out in section 15

2. you do not comply with the applicable rules on pets in section 4

3. if you fail to pay the full amount of your holiday by the agreed date as set out in your booking form. 

 

We reserve the right to evict guests immediately without compensation in the case of criminal or anti-social behaviour, misuse of the property, over occupancy,

unreasonable damage, breakages, behaviour or if any of the terms or conditions are broken.

 

 19. COMPLAINTS PROCEDURE 

 

Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. If you have any cause for dissatisfaction, you must contact us immediately by telephoning. Save in the case of an emergency, it is imperative that we see the reason for the complaint before any remedial action is taken. We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavoured to put matters right during the holiday; or any complaints made on or after departure.

 

 20. SEVERANCE 

 

The parties to this agreement agreed that if any part of this agreement is found to be unreasonable, invalid or unlawful under any enactment or rule of law the pertaining thereto, the court or the competent tribunal shall have the power to strike out or override that part, whether it be an entire clause or clauses, or some part or parts thereof, and enforce this agreement as though the unreasonable, invalid or unlawful part or parts has not been included.

 

 21. GOVERNING LAW AND JURISDICTION 

 

These terms and conditions create a binding agreement between you and us and are governed by and shall be constructed in accordance with English law full.  This agreement is subject to the exclusive jurisdiction of the English courts.